January to March 2024:
Summary of activity of the Redress Support Service
The Redress Support Service continued to support people on their redress journey in January to March 2024. Our summary of activity report highlights key figures, feedback and further information about the work we do.
For example, we received feedback such as:
“Having a Link Worker who was always respectful, compassionate, gentle and understanding was great. The communication was excellent also. My Link Worker always called and emailed when he said he would.”
(Feedback shared about the Link Worker team)
“It has been very helpful as I didn’t have a clue how to fill the forms out. Once you got involved it was fairly easy. It made a big difference just to know that you (Birthlink) could point me in the right direction.”
(Applicant feedback provided by Birthlink)
October to December 2023:
Summary of activity of the Redress Support Service
The Redress Support Service continued to support people on their redress journey in October to December 2023. Our summary of activity report highlights key figures, feedback and further information about the work we do.
For example, we received feedback such as:
“[They] gave me hope and encouragement to see the way forward and the strength to see it through.’’
(Feedback shared about the Link Worker team)
“Helpful. Understanding and patient. My support worker was caring throughout the process. Communication was good and easy to understand. The record search holder kept me informed.”
(Feedback shared by Birthlink)
July-September 2023:
Summary of activity of the Redress Support Service
The Redress Support Service continued to support people on their redress journey in July to September 2023. Our summary of activity report highlights key figures, feedback and further information about the work we do.
For example, we received feedback such as:
“I was made to feel listened to and what I had to say was important. Even with some of the things being said were of a sensitive nature I never felt judged or uncomfortable to say anything.”
(Feedback shared about the Link Worker team)
“Service was great, I was listened to and not judged.”
(Feedback shared by Wellbeing Scotland)
April to June 2023
Summary of activity of the Redress Support Service
The Redress Support Service continued to support people on their redress journey in April to June 2023. Our summary of activity report highlights key figures, feedback and further information about the work we do.
For example, we received feedback such as:
“Being listened to Having a safe space to talk about my emotions. Consistency and communication was very important for me as it makes me feel safe and feeling acknowledged and respected – not being ignored and feeling that you are important to that person.”
(Feedback shared about the Link Worker team)
“If it would not have been for your support and information, I don’t think I would have found any records.”
(Feedback shared about Birthlink)
January–March 2023:
Summary of activity of the Redress Support Service
‘The Redress Support Service continued to support people on their redress journey in January to March 2023. Our summary of activity report highlights key figures, feedback and further information about the work we do.
For example, we received feedback such as:
“The worker was helpful, understanding and kept in touch when she said she would.”
(applicant feedback provided by Birthlink)
“I got a feeling of ‘yes, I can do this’. I can pick myself up and believe in myself. I got a lot of confidence and felt less stressed. He quietly helped me to find that.”
(Feedback given about the Link Worker team)
The Redress Support Service was set up in 2021 to support people who are applying to Scotland’s Redress Scheme.
From the start, our support was in high demand. We worked to build a service that provides timely, high-quality support directed by the needs of the people we are working with.
We have created a short report covering our first full year in operation, from December 2021 to December 2022. We introduce you to our values, our team and approach, and some key figures about our work in the first year. Alongside this, we have shared some initial feedback from the people we have supported and from our Delivery Partners.